everything you might want to know, in plain words. if your question isn't here, email support@nooma.care and a real person will answer, usually within two working days.
when will my order arrive?
everything is made to order, just for you. making it takes 2–5 working days. then it's posted, and usually arrives in:
- the UK: 2–4 working days
- the US: 4–6 working days
- Canada: 3–6 working days (some items up to 10)
- Ireland: 3–6 working days
- Lithuania: 3–5 working days
- Australia: 3–7 working days
- New Zealand: 7–10 working days
these are estimates. we email you a tracking link as soon as it's posted. if you order a few things, they may arrive in separate parcels.
what does delivery cost?
one flat fee per order, however many things are in it, and free over a certain amount:
- UK: £3.99, free over £25
- US: $4.99, free over $35
- Canada: C$6.99, free over C$45
- Ireland and Lithuania: €4.99, free over €30
- Australia: A$7.99, free over A$49
- New Zealand: NZ$8.99, free over NZ$60
where do you deliver?
the UK, the US, Canada, Ireland, Lithuania, Australia and New Zealand. we only sell each item where it can be made close to you, so not everything is available everywhere.
will I have to pay customs or duties?
most orders are made in or near your country, so it's unlikely. any import duties or fees charged on delivery are paid by the customer.
it arrived damaged or misprinted
sorry about that. email support@nooma.care within 14 days of delivery with your order number and clear photos of the problem. once we've checked it, we'll send a replacement or refund the item.
can I return something?
yes. you have 14 days from delivery to change your mind. email us and we'll send you the return address. send it back unused and in its original condition within 14 days of telling us (return postage is on you), and once it reaches us we'll refund the item and the standard delivery charge. the full details are in our refund policy.
can I change or cancel my order?
email us as soon as you can. orders go into production quickly, so we can't promise, but if production hasn't started we'll try to change the address or model, or cancel and refund in full.
how do the multi-buys work?
mix any 2 sticker sheets for 10% off, or 3 or more for 15% off. it comes off in your basket automatically, no code needed.
who is behind nooma?
nooma is a small ghost who lives in the nooma app and helps people remember their medication. this shop is where she moves into your home. nooma is a trading name of Duo 4 studio, MB, company code 308099489, Musninkų g. 20-129, LT-07182 Vilnius, Lithuania.