Terms of service

1. Who we are
nooma is a trading name of Duo 4 studio, MB (small partnership), company code 308099489, registered address Musninkų g. 20-129, LT-07182 Vilnius, Lithuania. Email: support@nooma.care. "We" and "us" mean nooma; "you" means the person buying from the nooma shop.

2. These terms
These terms, together with our shipping and refund policies, apply to every order. By placing an order you accept them. We may update these terms from time to time; the version on the website when you order applies to that order.

3. Orders
Placing an order is an offer to buy. Our contract with you starts when we email you to confirm your order. We may refuse or cancel any order, for example if an item is unavailable, if we suspect fraud, or if there is an error in the price or description. If we cancel, we refund anything you have paid.

4. Prices and payment
Prices are shown in your local currency and may change at any time before you order. Delivery is added at checkout. If we discover an obvious pricing error, we may cancel the order and refund you. Payment is taken when you order.

5. Made to order
Every item is made after you order. Colours, sizes and placement can vary slightly from the pictures on our website, and natural materials such as wood vary from piece to piece. These small variations are not faults.

6. Delivery
Delivery times are estimates, not guarantees. Details are in our shipping policy. Risk in the items passes to you on delivery to the address you gave us. We are not responsible for delays or failed deliveries caused by an incorrect address or by events outside our control.

7. Cancelling and returns
Your right to cancel within 14 days of delivery, and how returns work, are set out in our refund policy.

8. Faulty items
If an item is faulty or not as described, you have legal rights, and our refund policy explains how to make a claim.

9. Our liability
Our total liability to you for any order is limited to the price you paid for that order. We are not liable for any business losses (such as lost profit or loss of business opportunity), or for losses that were not foreseeable when you ordered. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

10. Intellectual property
The nooma character, names, artwork and designs belong to us. Buying an item does not give you any right to copy, reproduce or sell our designs.

11. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, including problems at our production partners, carriers or payment providers.

12. Law
These terms are governed by Lithuanian law. If you are a consumer living in another country, you keep the mandatory protections of the law where you live.

13. Contact
support@nooma.care