Refund policy

Damaged, misprinted or faulty items
If your item arrives damaged, misprinted or faulty, email hello@nooma.care within 14 days of delivery with your order number and clear photos of the problem. Once we've confirmed it, we'll either send a replacement or refund the item, at our choice. Please keep the item until we've reviewed your claim. Claims without photos can't be processed.

Changing your mind
You can cancel your order within 14 days of the day you receive it. To do this, email us with your order number within those 14 days, and we'll send you the return address.
- Return the item within 14 days of telling us. Items must be unused, unwashed and in their original condition and packaging.
- You pay the cost of returning the item, and the item is your responsibility until it reaches us, so we recommend a tracked service.
- Once the item reaches us and we've checked it, we refund the item price and the standard delivery charge you paid, to your original payment method. If you chose a more expensive delivery option, we only refund the cost of standard delivery.
- If a returned item has been used, damaged or handled more than needed to look at it, we may reduce the refund by the loss in value.

Wrong model or size
Choosing the right phone or AirPods model is your responsibility. If you contact us before your order goes into production, we'll try to change it, but we can't guarantee this. After production starts, a wrong-model return counts as a change of mind.

Cancelling before it's made
Orders go into production quickly and we can't guarantee to stop them. If you email us and production hasn't started, we'll cancel and refund in full. Otherwise, the change-of-mind terms above apply.

This policy does not affect your statutory rights.